The order can be canceled in the following cases:
A) Before the order is completed, during the online ordering process, you can press the "Cancel" button located at the bottom center of your screen. By "clicking" on it, the ordering process is automatically interrupted.
B) If the online order has been completed, but the product has not yet been shipped, you can call it 6989388301 and one of our partners will handle the cancellation of your order.
Withdrawal – Return / Replacement of Products
You have the right to withdraw from this contract without reason within 14 calendar days from the day of delivery of the product(s). In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract with a clear statement via the website contact form.
If you withdraw from the purchase, you must return the product(s) in the condition you received them with the proof of sale. The product(s) must not have been washed, not been used in any way, have all of their tag(s) and their packaging must not have been damaged.Refunds cannot be made if the product(s) have been used or if they are damaged. The return is made to the supplier (Mania Kyriaki) without undue delay and in any case within 14 calendar days from the day on which you notified us of your decision to withdraw from the purchase. In this case, you bear the direct cost-expense of returning the goods.
The return of the item(s) is accepted only if the Customer has previously paid the shipping costs for his/her return. Similarly, the company is obliged to refund to you the price collected (excluding additional costs due to your choice to use a delivery method that is borne by Mania Kyriaki),without undue delay and in any case within 14 calendar days of the day on which he receives back the goods(s). The company will execute the refund by depositing into a bank account indicated by the customer. In any event, you will not be charged for such refund. You are responsible for any reduction in the value of the goods as a result of handling them other than that which is necessary to determine their nature, characteristics and function.
It is possible to return due to a defective product or due to an error in your order (for example if you received a different product than the one you ordered).
In order to complete the return of the item, it is necessary to meet the following conditions:
- Product returns can be accepted within 14 days from the date of receipt.
2. The product must have been purchased exclusively from www.cretanmania.com.
3. The defective product is replaced only with the same product or with any other product upon agreement.
- The consumer has the right to request an unjustified refund of his money in accordance with 8a.
- Contact us at firstname.lastname@example.org or at 6989388301, to clarify the details of the return. You will need to know your purchase receipt number and product code when contacting us.
- It is necessary to send us a photo of the item to email@example.com, so that we have a better picture in our communication with you and to confirm the acceptance of the return.
3. Package the product so that it is protected during shipping.
- In the event that the product has a defect or a mistake has been made in your order, you send the package with the courier company that we will indicate to you using the customer code that we will indicate to you and the transport costs are borne by Mania Kyriaki.
*Please note that the return shipping costs are charged by our company only in case of our error or defective product. In any other case, the costs are borne by the customer.
**The return process has an average time of 10 working days.
For more information call at 6989388301.